911 Call Taker — Be First to Help in Emergencies (24/7)

Regional 911 Intake Solutions; Point Marion (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Point Marion, PA is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch teams, using approved questions and software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certification requirements apply, with rotating shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or dispatch experience helpful.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training.

Job description

Regional 911 Intake Solutions in Point Marion, PA is seeking qualified 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller information, and document details for dispatch teams, using approved questions and software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and certification requirements apply, with rotating shifts and potential overtime.