911 Call Taker: Emergency Communications Pro

Regional 911 Intake Solutions; Homestead (Allegheny County); Vor Ort; USD 32.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Homestead, PA seeks an attentive 911 Call Taker to answer emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination. The role involves using approved scripts and software, with duties including relaying information promptly to dispatch and guiding callers through basic instructions.

Experience in customer service is helpful but not required; extensive training and certifications are provided.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or call center experience may be helpful but is not required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Procedural compliance

Ausbildung

High school diploma

Jobbeschreibung

Regional 911 Intake Solutions in Homestead, PA seeks an attentive 911 Call Taker to answer emergency and nonemergency calls, verify locations and contact details, and document information for dispatch coordination. The role involves using approved scripts and software, with duties including relaying information promptly to dispatch and guiding callers through basic instructions.

Experience in customer service is helpful but not required; extensive training and certifications are provided.