911 Call Taker – Emergency Communications Operator

National Public Safety Careers; Mango (FL); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is assisting Mango, FL agencies in recruiting 911 Call Takers. This role involves listening, documentation, and routing critical information during emergencies. You will work in a center handling emergency and nonemergency lines.

Requirements include a high school diploma and strong listening, typing, and communication skills. Duties cover taking calls, verifying locations, entering data, and supporting dispatch with accurate information.

Formación

• High school diploma or recognized equivalent is normally required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Accurate typing

Clear verbal communication

Educación

High school diploma or GED

Descripción del empleo

National Public Safety Careers is assisting Mango, FL agencies in recruiting 911 Call Takers. This role involves listening, documentation, and routing critical information during emergencies. You will work in a center handling emergency and nonemergency lines.

Requirements include a high school diploma and strong listening, typing, and communication skills. Duties cover taking calls, verifying locations, entering data, and supporting dispatch with accurate information.