Emergency Call Taker: Save Lives with Quick, Calm Help

National Public Safety Careers; Miami (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Taker candidates for Miami, MO. You will answer emergency and nonemergency lines, confirm locations, use scripted questions, and enter data into dispatch software.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided, with rotating shifts and overtime as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training bounds.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Calm under pressure

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Taker candidates for Miami, MO. You will answer emergency and nonemergency lines, confirm locations, use scripted questions, and enter data into dispatch software.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided, with rotating shifts and overtime as needed.