Emergency Communications Call Taker (911 Operator)

Public Safety Dispatch Network; Jefferson (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Jefferson, GA seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You verify locations, collect caller data, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.

Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications are provided by the agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide calm instructions and maintain caller privacy as trained.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Jefferson, GA seeks dedicated 911 Call Takers to be the first point of contact for emergency callers. You verify locations, collect caller data, and document details for responders. The role may involve rotating shifts, nights, weekends, holidays, and overtime as needed.

Strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures are essential. Training and certifications are provided by the agency.