24/7 Emergency Communications Operator (911)

Regional 911 Intake Solutions; La Mesa (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

Regional 911 Intake Solutions in La Mesa, CA is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. Strong listening and typing accuracy are essential.

Candidates typically have a high school diploma and customer service or public safety familiarity. Training is provided; shifts may include nights and weekends as needed to ensure 24/7 coverage.

Qualifications

• Requires strong listening and typing accuracy.
• Ability to follow structured procedures.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm location and caller information.
• Enter details into dispatch software accurately.
• Forward information promptly to dispatch teams.
• Assist callers with essential instructions when appropriate.

Skills

Active listening

Clear communication

Typing speed

Data entry

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in La Mesa, CA is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls, verify locations, and document details for dispatch teams. Strong listening and typing accuracy are essential.

Candidates typically have a high school diploma and customer service or public safety familiarity. Training is provided; shifts may include nights and weekends as needed to ensure 24/7 coverage.