Columbia, PA Emergency Communications Call Taker (24/7)

Public Safety Dispatch Network; Columbia (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Columbia, PA seeks skilled 911 call takers to support emergency communications. You will answer calls, verify locations, document details, and coordinate with dispatch teams to guide responders efficiently.

Ideal candidates have strong listening and typing skills, clear communication, and a commitment to privacy and accuracy. Training, certifications, and schedule options vary by agency.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or telephone support experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification requirements.

Skills

Customer service

Active listening

Typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Columbia, PA seeks skilled 911 call takers to support emergency communications. You will answer calls, verify locations, document details, and coordinate with dispatch teams to guide responders efficiently.

Ideal candidates have strong listening and typing skills, clear communication, and a commitment to privacy and accuracy. Training, certifications, and schedule options vary by agency.