911 Call Taker — Elkton Emergency Communications

Public Safety Dispatch Network; Elkton (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Elkton, TN is seeking 911 Call Takers to respond to emergencies, verify locations, and document details for dispatch teams. The role emphasizes listening skills, clear communication, and adherence to structured procedures.

Candidates with customer service or public safety experience are preferred, and some vacancies may accept applicants without prior dispatch experience. Training and certifications will be provided as required.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Elkton, TN is seeking 911 Call Takers to respond to emergencies, verify locations, and document details for dispatch teams. The role emphasizes listening skills, clear communication, and adherence to structured procedures.

Candidates with customer service or public safety experience are preferred, and some vacancies may accept applicants without prior dispatch experience. Training and certifications will be provided as required.