Emergency 911 Call Taker — Life-Saving, Impactful Career

Regional 911 Intake Solutions; Elkton (OR); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Resumo da oferta

911 Call Taker opportunities in Elkton, Oregon involve answering emergency and nonemergency lines, confirming incident locations, and collecting essential details for dispatch. Candidates should be prepared to use approved questions and software to document information accurately for responders.

Training, background checks, and certifications are part of the process. Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience being

Qualificações

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.
• Assessments and minimum scores vary by agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing accuracy

Verbal communication

Follow procedures

Formação académica

High school diploma or GED

Ferramentas

Call-processing software

Descrição da oferta de emprego

911 Call Taker opportunities in Elkton, Oregon involve answering emergency and nonemergency lines, confirming incident locations, and collecting essential details for dispatch. Candidates should be prepared to use approved questions and software to document information accurately for responders.

Training, background checks, and certifications are part of the process. Applicants typically need a high school diploma or equivalent, with prior customer service or public safety experience being