911 Emergency Call Taker

Public Safety Dispatch Network; Monterey (TN); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network seeks a vigilant 911 Call Taker for Monterey, TN. You will manage emergency and nonemergency lines, confirm locations and caller information, and guide responders with structured questions and instructions.

Proficiency in typing, listening, and clear communication is essential. Responsibilities include entering data into dispatch systems, routing information to the correct teams, and using language-access resources when needed.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Strong listening comprehension is essential for accurate information gathering.
• Accurate typing and clear verbal communication are important in fast-paced calls.
• Ability to follow structured procedures during emergencies.
• Background checks and agency-specific assessments are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks a vigilant 911 Call Taker for Monterey, TN. You will manage emergency and nonemergency lines, confirm locations and caller information, and guide responders with structured questions and instructions.

Proficiency in typing, listening, and clear communication is essential. Responsibilities include entering data into dispatch systems, routing information to the correct teams, and using language-access resources when needed.