Emergency Call Taker 24/7 Dispatch & Training

National Public Safety Careers; Ardara (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Ardara, PA, is recruiting 911 Call Takers to become the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Most vacancies require a high school diploma or equivalent, with some roles welcoming prior customer service or public safety experience. Training, background checks, and certifications are part of the process, with scheduling that may

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers in Ardara, PA, is recruiting 911 Call Takers to become the first point of contact for emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Most vacancies require a high school diploma or equivalent, with some roles welcoming prior customer service or public safety experience. Training, background checks, and certifications are part of the process, with scheduling that may