24/7 Emergency Communications Dispatcher

Public Safety Dispatch Network; Lake Huntington (NY); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Resumo da oferta

Public Safety Dispatch Network in New York is seeking a dispatcher to handle 911 call-taking and related duties. The role involves answering emergency and non-emergency lines, verifying caller information, and entering details into dispatch systems.

You will work within structured procedures to relay critical information to the appropriate units and provide pre-arrival instructions as trained. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the

Qualificações

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident locations and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Conhecimentos

Listening skills

Typing speed

Verbal communication

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network in New York is seeking a dispatcher to handle 911 call-taking and related duties. The role involves answering emergency and non-emergency lines, verifying caller information, and entering details into dispatch systems.

You will work within structured procedures to relay critical information to the appropriate units and provide pre-arrival instructions as trained. Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the