911 Call Taker & Dispatch Specialist

National Public Safety Careers; De Witt (NE); Sur place; USD 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking a Call Taker in Nebraska to handle emergency and nonemergency lines, verify locations and caller details, and follow structured dispatch procedures. You will input data into dispatch systems and relay information to the appropriate units.

Strong listening and clear communication are essential, with attention to privacy and safety. Experience in customer service or public safety is helpful; training includes call-taking and certifications.

Qualifications

• Candidates should demonstrate strong listening skills and the ability to type accurately while processing information.
• Clear verbal communication is essential for caller interactions and instructions.
• The role requires following established procedures and escalating as needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.

Connaissances

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

National Public Safety Careers is seeking a Call Taker in Nebraska to handle emergency and nonemergency lines, verify locations and caller details, and follow structured dispatch procedures. You will input data into dispatch systems and relay information to the appropriate units.

Strong listening and clear communication are essential, with attention to privacy and safety. Experience in customer service or public safety is helpful; training includes call-taking and certifications.