911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; Reynolds (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training opportunities

Retirement plan

Job summary

National Public Safety Careers is seeking 911 Call Takers in Reynolds, NE. The role involves handling emergency and nonemergency calls, confirming locations and contact details, and entering data into dispatch software to support rapid response.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training, certifications, and potential call-taking duties are provided as part of the role.

Qualifications

• High school diploma or equivalent required; customer service or call-handling experience is helpful.
• Strong listening, fast typing, and clear verbal communication are essential.
• Familiarity with local emergency procedures is advantageous.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and callback information.
• Use approved questions to identify urgency and required action.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.
• Support callers with calm, concise guidance as needed.

Skills

Active listening

Typing

Verbal communication

Emergency call handling

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in Reynolds, NE. The role involves handling emergency and nonemergency calls, confirming locations and contact details, and entering data into dispatch software to support rapid response.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training, certifications, and potential call-taking duties are provided as part of the role.