Emergency Call Taker | 24/7 Dispatch Support

Regional 911 Intake Solutions; Little Milligan (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Milligan College, Tennessee seeks qualified applicants for 911 Call Taker opportunities. Call Takers respond to emergencies, gather essential details, and relay information to dispatchers while maintaining calm and professional communication.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow procedures precisely. Training and certifications are provided as part of the role.

Qualifications

• High School Diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing skills are needed.
• Ability to follow structured procedures and communicate clearly is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide calm, clear instructions and support to distressed callers

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Milligan College, Tennessee seeks qualified applicants for 911 Call Taker opportunities. Call Takers respond to emergencies, gather essential details, and relay information to dispatchers while maintaining calm and professional communication.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow procedures precisely. Training and certifications are provided as part of the role.