911 Call Taker: Critical Public Safety Communicator

National Public Safety Careers; Poynor (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers in Poynor, TX. The role involves handling emergency and nonemergency calls, verifying location and contact details, and documenting information in dispatch software.

Training will cover essential protocols and privacy requirements. Successful candidates will demonstrate strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work under pressure in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication abilities essential.
• Experience with call-processing or dispatch software a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers in Poynor, TX. The role involves handling emergency and nonemergency calls, verifying location and contact details, and documenting information in dispatch software.

Training will cover essential protocols and privacy requirements. Successful candidates will demonstrate strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work under pressure in a fast-paced environment.