911 Call Taker: Calm, Critical Public Safety Support

Regional 911 Intake Solutions; Hearne (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Hearne, TX. You will handle incoming emergency calls, confirm locations, document data, and relay information to dispatch teams. Strong listening, accurate typing, and calm communication under pressure are essential.

Training provides certification and ongoing professional development; shifts may include nights and weekends. Join a team that supports public safety operations with focus on accurate data entry, compassionate caller

Qualifications

• Strong listening and data-entry skills required.
• Customer service or public safety experience helpful.
• Dispatch experience not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Hearne, TX. You will handle incoming emergency calls, confirm locations, document data, and relay information to dispatch teams. Strong listening, accurate typing, and calm communication under pressure are essential.

Training provides certification and ongoing professional development; shifts may include nights and weekends. Join a team that supports public safety operations with focus on accurate data entry, compassionate caller