911 Call Taker — Critical Public Safety Support

Public Safety Dispatch Network; Eldorado (OK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Eldorado, OK to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information for responders using dispatch software.

Applicants should have a high school diploma or equivalent. Strong listening, typing, and verbal communication are essential, as is the ability to follow structured procedures and maintain caller privacy.

Qualifications

• High school diploma or recognized equivalent. Previous customer service or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Eldorado, OK to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information for responders using dispatch software.

Applicants should have a high school diploma or equivalent. Strong listening, typing, and verbal communication are essential, as is the ability to follow structured procedures and maintain caller privacy.