911 Call Taker: Critical Public Safety Communicator

National Public Safety Careers; Keensburg (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Job summary

The Keensburg-based 911 Call Taker position is posted by National Public Safety Careers. This role involves taking emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch teams.

Candidates typically need a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and overtime.

Qualifications

• Employers often require a high school diploma or recognized equivalent.
• Strong listening comprehension is essential for accurate data gathering.
• Accurate typing and clear verbal communication are required.
• Ability to follow structured procedures and assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide restricted pre-arrival instructions only during training and certification.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or equivalent

Job description

The Keensburg-based 911 Call Taker position is posted by National Public Safety Careers. This role involves taking emergency and nonemergency calls, confirming incident locations, and documenting details for dispatch teams.

Candidates typically need a high school diploma, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and overtime.