911 Call Taker — Critical, Fast-Paced Public Safety

National Public Safety Careers; Sacred Heart (MN); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers seeks qualified 911 Call Takers for Sacred Heart, MN. The role involves taking emergency calls, confirming locations, and documenting details for responders. Training is provided and shifts may include nights, weekends, and overtime depending on staffing.

Candidates typically need a high school diploma, with prior customer service or public safety exposure beneficial. Background checks and certifications are part of the process, with benefits varying by employer.

Competenze

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrizione del lavoro

National Public Safety Careers seeks qualified 911 Call Takers for Sacred Heart, MN. The role involves taking emergency calls, confirming locations, and documenting details for responders. Training is provided and shifts may include nights, weekends, and overtime depending on staffing.

Candidates typically need a high school diploma, with prior customer service or public safety exposure beneficial. Background checks and certifications are part of the process, with benefits varying by employer.