Emergency Call Taker – 24/7 Critical Role

Public Safety Dispatch Network; Promise City (IA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network in Promise City, IA seeks 911 Call Takers to calmly collect essential information from callers, confirm locations, and document details for responders. Roles vary by center, with some call taking separate from radio dispatch or combined with both functions.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifikationen

• A high school diploma or equivalent is typically required.
• Experience in customer service or call center roles is helpful.
• Ability to follow structured procedures and work under pressure.
• Strong listening and data-entry skills.

Aufgaben

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency.
• Enter details into call-processing software.
• Forward information to dispatch teams promptly.
• Provide pre-arrival instructions within certification.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Procedural compliance

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network in Promise City, IA seeks 911 Call Takers to calmly collect essential information from callers, confirm locations, and document details for responders. Roles vary by center, with some call taking separate from radio dispatch or combined with both functions.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.