911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Crapo (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Crapo, MD. You will be on the front line, taking emergency calls, verifying locations, and relaying information to responders.

Responsibilities include questioning callers, documenting data, and following scripted procedures while staying calm under pressure. Training and certification are required to perform duties, with benefits varying by appointment type and schedule.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience helpful.
• Strong listening, typing, and communication skills required.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Data entry

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Crapo, MD. You will be on the front line, taking emergency calls, verifying locations, and relaying information to responders.

Responsibilities include questioning callers, documenting data, and following scripted procedures while staying calm under pressure. Training and certification are required to perform duties, with benefits varying by appointment type and schedule.