911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Great Mills (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Great Mills, MD is seeking 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, document information, and relay details to the appropriate dispatch function to coordinate a rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures while maintaining calm under pressure.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Great Mills, MD is seeking 911 Call Takers to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, document information, and relay details to the appropriate dispatch function to coordinate a rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures while maintaining calm under pressure.