911 Call Taker: Be the First to Help in Emergencies

National Public Safety Careers; Fort Washington (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Fort Washington, MD. Call Takers respond to emergency and nonemergency lines, confirm locations, and document critical information for dispatch coordination.

Applicants should have a high school diploma and strong listening skills, typing accuracy, and clear verbal communication. Training and certification are required before performing duties, with shift work common in this role.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and meet assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Fort Washington, MD. Call Takers respond to emergency and nonemergency lines, confirm locations, and document critical information for dispatch coordination.

Applicants should have a high school diploma and strong listening skills, typing accuracy, and clear verbal communication. Training and certification are required before performing duties, with shift work common in this role.