911 Call Taker — Launch an Essential Public Safety Career

Public Safety Dispatch Network; Hiawatha (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hiawatha, KS is seeking dedicated 911 Call Takers to handle emergency calls, verify locations, and document details for responders. This role involves using approved questions to assess urgency and input information into dispatch software.

The position operates in a 24-hour environment with rotating shifts, training, and strict privacy standards to protect caller information and ensure accurate, timely communication with emergency services.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or call-center experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Hiawatha, KS is seeking dedicated 911 Call Takers to handle emergency calls, verify locations, and document details for responders. This role involves using approved questions to assess urgency and input information into dispatch software.

The position operates in a 24-hour environment with rotating shifts, training, and strict privacy standards to protect caller information and ensure accurate, timely communication with emergency services.