911 Call Taker: Fast, Precise Emergency Support

National Public Safety Careers; Kerrville (TX); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking qualified 911 Call Takers for Mountain Home, TX. This role involves handling emergency and nonemergency calls, extracting key details, and relaying information to dispatch teams.

Successful candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided; health benefits and retirement contributions may be offered depending on the employer.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills essential.
• Ability to follow structured procedures during calls.
• Background checks and assessments will be required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Formation

High School Diploma or GED

Outils

Call-processing software

Dispatch software

Description du poste

National Public Safety Careers is seeking qualified 911 Call Takers for Mountain Home, TX. This role involves handling emergency and nonemergency calls, extracting key details, and relaying information to dispatch teams.

Successful candidates will have strong listening skills, accurate typing, and the ability to follow structured procedures. Training and certifications are provided; health benefits and retirement contributions may be offered depending on the employer.