911 Call Taker — Vital Public Safety Operator (Rotating Shifts)

Regional 911 Intake Solutions; Nanticoke (MD); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Nanticoke, MD seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, collect caller details, and enter data into dispatch software while ensuring accuracy and timeliness.

Job may require rotating shifts, including nights and weekends. Requires a high school diploma; prior customer service or public safety experience is a bonus, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions only after training.

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Nanticoke, MD seeks 911 Call Takers to handle emergency and nonemergency calls. You will confirm locations, collect caller details, and enter data into dispatch software while ensuring accuracy and timeliness.

Job may require rotating shifts, including nights and weekends. Requires a high school diploma; prior customer service or public safety experience is a bonus, with training and certifications provided.