911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Alexandria (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Alexandria, IN to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in call-processing software while following approved questions and protocols.

The role requires strong listening, accurate typing, and clear verbal communication, with training to ensure proficiency in all procedures and privacy guidelines.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension essential.
• Accurate typing and data entry skills required.
• Ability to follow structured procedures and agency guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the dispatcher function.
• Provide pre-arrival instructions within training bounds.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a diligent 911 Call Taker in Alexandria, IN to handle emergency and nonemergency lines. You will verify locations, gather caller information, and document details in call-processing software while following approved questions and protocols.

The role requires strong listening, accurate typing, and clear verbal communication, with training to ensure proficiency in all procedures and privacy guidelines.