911 Call Taker: Save Lives in Emergency Communications

National Public Safety Careers; Prince George (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Prince George, VA. The role involves handling emergency and nonemergency lines, confirming locations and callback details, and documenting information for dispatch teams.

Ideal candidates will have strong listening comprehension, accurate typing, and clear verbal communication, with the ability to follow structured procedures and use approved scripts. Training and certifications are part of the position.

Qualifications

• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and use approved questions to identify urgency.
• Experience in customer service or dispatch is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

HS diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers in Prince George, VA. The role involves handling emergency and nonemergency lines, confirming locations and callback details, and documenting information for dispatch teams.

Ideal candidates will have strong listening comprehension, accurate typing, and clear verbal communication, with the ability to follow structured procedures and use approved scripts. Training and certifications are part of the position.