911 Call Taker — Critical Emergency Communications

Public Safety Dispatch Network; West Sacramento (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Yolo County, CA is seeking 911 Call Takers to answer emergency calls, confirm locations, and document details for responders. The role requires strong listening and typing skills, plus the ability to follow structured procedures during high-pressure situations.

Candidates should have a high school diploma or GED; prior customer service experience is helpful. The job involves headset use, data entry into dispatch software, and collaboration with field responders.

Qualifications

• High school diploma or equivalent required; some vacancies value customer service experience.
• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing speed

Listening skills

Verbal communication

Procedures adherence

Education

High School Diploma or GED

Tools

Dispatch software

Call processing systems

Job description

Public Safety Dispatch Network in Yolo County, CA is seeking 911 Call Takers to answer emergency calls, confirm locations, and document details for responders. The role requires strong listening and typing skills, plus the ability to follow structured procedures during high-pressure situations.

Candidates should have a high school diploma or GED; prior customer service experience is helpful. The job involves headset use, data entry into dispatch software, and collaboration with field responders.