911 Call Taker — Start a Critical 24/7 Role

National Public Safety Careers; Vermont; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

National Public Safety Careers in Vermont is seeking 911 Call Takers for positions in Ascutney. You will answer emergency lines, verify locations, and document information for responders.

Many postings require a high school diploma, with prior customer service or dispatch experience helpful, though some roles accept applicants without dispatch experience. Successful candidates undergo call-taking training and certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Accurate typing

Active listening

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Vermont is seeking 911 Call Takers for positions in Ascutney. You will answer emergency lines, verify locations, and document information for responders.

Many postings require a high school diploma, with prior customer service or dispatch experience helpful, though some roles accept applicants without dispatch experience. Successful candidates undergo call-taking training and certifications.