911 Call Taker: Launch a Critical Public Safety Career

National Public Safety Careers; Williamsburg (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Williamsburg, MA. Responsibilities include answering emergency and nonemergency lines, verifying locations and contact details, and following scripted questions to assess urgency.

Training and certifications guide pre-arrival instructions and information forwarding. Candidates should have strong listening and communication skills, accurate typing, and the ability to follow structured procedures.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and the ability to follow structured procedures are essential.
• Previous dispatch or public safety experience is a plus, but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide basic pre-arrival instructions as trained and certified.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Williamsburg, MA. Responsibilities include answering emergency and nonemergency lines, verifying locations and contact details, and following scripted questions to assess urgency.

Training and certifications guide pre-arrival instructions and information forwarding. Candidates should have strong listening and communication skills, accurate typing, and the ability to follow structured procedures.