Public Safety Dispatcher: Critical Communications Specialist

Regional 911 Intake Solutions; Hickory Valley (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Job summary

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers and Telecommunicators to join a dynamic team in Hickory Valley, TN. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating responses using CAD, radio, mapping, and telephone systems.

Candidates should demonstrate accurate typing, active listening, and clear communication, with the ability to multitask in a fast-paced environment and adhere to agency procedures.

Qualifications

• High school diploma or recognized equivalent.
• Accurate typing, active listening, and clear communication required.
• Ability to switch between tasks in a fast-paced environment.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions seeks qualified Public Safety Dispatchers and Telecommunicators to join a dynamic team in Hickory Valley, TN. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating responses using CAD, radio, mapping, and telephone systems.

Candidates should demonstrate accurate typing, active listening, and clear communication, with the ability to multitask in a fast-paced environment and adhere to agency procedures.