Emergency 911 Call Taker - Start a Critical Safety Role

National Public Safety Careers; Bee (NE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Bee, NE to be the first point of contact for emergencies. You will gather essential details, confirm locations, and document information for responders.

Responsibilities include answering calls and non-emergency lines, entering data into dispatch software, and following certified procedures while maintaining caller privacy and professionalism. Training and certifications will be provided as required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Customer service

Attention to detail

Education

High school diploma or GED

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Bee, NE to be the first point of contact for emergencies. You will gather essential details, confirm locations, and document information for responders.

Responsibilities include answering calls and non-emergency lines, entering data into dispatch software, and following certified procedures while maintaining caller privacy and professionalism. Training and certifications will be provided as required.