911 Call Taker: Critical Emergency Communications

Public Safety Dispatch Network; Auburn (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network is recruiting 911 Call Takers for Auburn, MA. The role involves answering emergency and non-emergency lines, confirming incident locations, and entering details into dispatch software.

You will work in a center that may include rotating shifts and on-call requirements. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Requires accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and verify location.
• Document information accurately in call-processing or dispatch systems.
• Identify urgency using approved questions and escalate as needed.
• Provide pre-arrival instructions within training scope.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is recruiting 911 Call Takers for Auburn, MA. The role involves answering emergency and non-emergency lines, confirming incident locations, and entering details into dispatch software.

You will work in a center that may include rotating shifts and on-call requirements. Ideal candidates have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.