911 Call Taker: Critical Public Safety Response

Public Safety Dispatch Network; Andover (MA); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking 911 Call Takers in Andover, MA. Duties include taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Training, assessments, and certifications will follow employer guidelines.

Formación

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always required.
• Assessments and minimum scores determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network is seeking 911 Call Takers in Andover, MA. Duties include taking emergency and nonemergency calls, verifying locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent; customer service or public safety experience is helpful. Training, assessments, and certifications will follow employer guidelines.