911 Call Taker — Critical Crisis Support

Public Safety Dispatch Network; Barbourville (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Barbourville, KY. You will answer emergency and nonemergency lines, verify locations and callback details, and gather essential information for responders. Candidates should handle high-pressure calls with accuracy and empathy.

Role requires strong listening skills, precise typing, and clear verbal communication. Training will cover call-taking procedures, safety instructions, and compliance with privacy and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience helpful but not required.
• Strong listening comprehension and typing accuracy; clear verbal communication.
• Ability to follow structured procedures and perform under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training boundaries.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Barbourville, KY. You will answer emergency and nonemergency lines, verify locations and callback details, and gather essential information for responders. Candidates should handle high-pressure calls with accuracy and empathy.

Role requires strong listening skills, precise typing, and clear verbal communication. Training will cover call-taking procedures, safety instructions, and compliance with privacy and certifications.