Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Barboursville (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Barboursville, VA to handle emergency and nonemergency calls, verify locations and caller information, and document details in dispatch software. You will work within structured procedures and participate in required training to obtain certifications.

The role may involve rotating shifts, including nights and weekends. Strong listening, accurate typing, and clear verbal communication are essential.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller's callback.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Barboursville, VA to handle emergency and nonemergency calls, verify locations and caller information, and document details in dispatch software. You will work within structured procedures and participate in required training to obtain certifications.

The role may involve rotating shifts, including nights and weekends. Strong listening, accurate typing, and clear verbal communication are essential.