911 Call Taker — Crisis Communications Specialist

Public Safety Dispatch Network; Nicktown (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Nicktown, PA. The role involves handling emergency and nonemergency calls, confirming locations and callback data, and documenting details into dispatch software.

You will work within structured procedures and participate in ongoing call-taking training. Successful candidates typically have a high school diploma and may bring customer service experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedure compliance

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Nicktown, PA. The role involves handling emergency and nonemergency calls, confirming locations and callback data, and documenting details into dispatch software.

You will work within structured procedures and participate in ongoing call-taking training. Successful candidates typically have a high school diploma and may bring customer service experience.