911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Gilbert (PA); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Gilbert, PA to answer emergency lines, verify locations, and document details for dispatch coordination. You will use approved questions to assess urgency and enter information into dispatch software, supporting responders with accurate data and pre-arrival guidance.

Successful candidates typically hold a high school diploma, with strong listening and typing skills, clear verbal communication, and the ability to follow structured

Qualifications

• High school diploma or equivalent required; dispatch experience not always required.
• Customer service or call-center experience is helpful but not always necessary.
• Strong listening, accurate typing, clear verbal communication, and following procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Customer service

Dispatch software

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Gilbert, PA to answer emergency lines, verify locations, and document details for dispatch coordination. You will use approved questions to assess urgency and enter information into dispatch software, supporting responders with accurate data and pre-arrival guidance.

Successful candidates typically hold a high school diploma, with strong listening and typing skills, clear verbal communication, and the ability to follow structured