911 Call Taker — Calming, Critical Emergency Support

Regional 911 Intake Solutions; Quinton Township (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Quinton, NJ to handle emergency and nonemergency lines with precise questioning and data entry. Candidates should possess a high school diploma or equivalent and strong listening and typing abilities.

Role involves following structured procedures, using dispatch software, and maintaining caller privacy. Training, certifications, and ongoing assessments are provided, with benefits dependent on the appointing agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Quinton, NJ to handle emergency and nonemergency lines with precise questioning and data entry. Candidates should possess a high school diploma or equivalent and strong listening and typing abilities.

Role involves following structured procedures, using dispatch software, and maintaining caller privacy. Training, certifications, and ongoing assessments are provided, with benefits dependent on the appointing agency.