911 Call Taker: Calm, Precise Public Safety Communicator

Public Safety Dispatch Network; Hampshire Township (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Public Safety Dispatch Network in Hampshire, IL is seeking dedicated 911 Call Takers to join the emergency communications team. You will answer high-stress calls, verify locations, gather critical details, and document information in dispatch systems to coordinate rapid responses.

This role requires strong listening, accurate typing, and clear spoken communication. Training, background checks, and ongoing assessments are part of the hiring process for reliable dispatch operations.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Hampshire, IL is seeking dedicated 911 Call Takers to join the emergency communications team. You will answer high-stress calls, verify locations, gather critical details, and document information in dispatch systems to coordinate rapid responses.

This role requires strong listening, accurate typing, and clear spoken communication. Training, background checks, and ongoing assessments are part of the hiring process for reliable dispatch operations.