Emergency Call Taker — Calm, Clear, Critical Response

Public Safety Dispatch Network; Davis (SD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Davis, SD seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, obtain callback info, and document details to support responders.

Ideal candidates demonstrate strong listening, clear verbal communication, accurate typing, and the ability to follow structured procedures. Training and certifications are provided during employment.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience helpful.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Davis, SD seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, obtain callback info, and document details to support responders.

Ideal candidates demonstrate strong listening, clear verbal communication, accurate typing, and the ability to follow structured procedures. Training and certifications are provided during employment.