911 Emergency Call Taker: Calm, Precise Critical Support

Public Safety Dispatch Network; Cresbard (SD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Cresbard, SD seeks 911 Call Takers to handle emergency and non-emergency lines, verify caller information, and document details for dispatch. Training and certification govern pre-arrival instructions and the use of approved protocols.

Successful candidates will demonstrate strong listening skills, clear communication, and precise typing, while following structured procedures and adhering to background checks and eligibility requirements as defined by the agency.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication is essential.
• Ability to follow structured procedures will be evaluated.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Cresbard, SD seeks 911 Call Takers to handle emergency and non-emergency lines, verify caller information, and document details for dispatch. Training and certification govern pre-arrival instructions and the use of approved protocols.

Successful candidates will demonstrate strong listening skills, clear communication, and precise typing, while following structured procedures and adhering to background checks and eligibility requirements as defined by the agency.