911 Call Taker – Calm, Clear Communicator

Regional 911 Intake Solutions; Lebanon (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Lebanon, IL. The role involves answering emergency and nonemergency lines, confirming locations and caller details, and documenting incidents in dispatch systems.

Training and certification enable authorized pre-arrival instructions to callers. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills required.
• Ability to follow structured procedures.
• Public safety or dispatch experience encouraged but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Calm under pressure

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Lebanon, IL. The role involves answering emergency and nonemergency lines, confirming locations and caller details, and documenting incidents in dispatch systems.

Training and certification enable authorized pre-arrival instructions to callers. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.