911 Call Taker: Calm, Critical Emergency Support

National Public Safety Careers; Paintsville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Jackhorn, Kentucky. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for dispatch personnel responsible for coordinating the response.

These roles may be part of a consolidated or separate dispatch function, with training and certification required.

Qualifications

• High school diploma or GED required.
• Customer service or call-center experience preferred.
• Strong listening and clear verbal communication skills.

Responsibilities

• Answer emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Jackhorn, Kentucky. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for dispatch personnel responsible for coordinating the response.

These roles may be part of a consolidated or separate dispatch function, with training and certification required.