911 Call Taker – Be the Calm in Emergencies

National Public Safety Careers; Milton (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Milton, WA. The role involves handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma, good listening skills, and accurate typing. Training and certification are required to provide pre-arrival instructions and follow established procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Active listening

Communication

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Milton, WA. The role involves handling emergency and nonemergency calls, verifying locations, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma, good listening skills, and accurate typing. Training and certification are required to provide pre-arrival instructions and follow established procedures.