911 Call Taker – Be the First to Help in Emergencies

National Public Safety Careers; Victoria (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Victoria, MN. You will handle emergency calls, verify locations, and document critical details to support responders in time-sensitive situations.

Candidates should have a high school diploma or equivalent; prior customer service or call center experience is helpful. Training includes call-taking procedures, assessments, and certifications, with benefits such as health insurance and retirement contributions.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Victoria, MN. You will handle emergency calls, verify locations, and document critical details to support responders in time-sensitive situations.

Candidates should have a high school diploma or equivalent; prior customer service or call center experience is helpful. Training includes call-taking procedures, assessments, and certifications, with benefits such as health insurance and retirement contributions.