911 Call Taker: Critical Caller Support & Dispatch

National Public Safety Careers; Saint Paul (MN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in St. Paul, MN to serve as the first point of contact for emergency calls. Responsibilities include confirming locations, gathering essential information, and entering data into dispatch software.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required, with potential for rotating shifts depending on staffing

Qualifications

• Must have strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Previous call-taking experience is not always required depending on the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in St. Paul, MN to serve as the first point of contact for emergency calls. Responsibilities include confirming locations, gathering essential information, and entering data into dispatch software.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certification are required, with potential for rotating shifts depending on staffing