911 Call Taker — Be the First to Help in Emergencies (Dayton)

National Public Safety Careers; Dayton (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers in Dayton, MN to be the first point of contact in emergencies. You will verify location, document details, and guide responders with concise questions and instructions.

Position requires a high school diploma, strong listening and typing skills, and clear communication. Training and certifications are provided; shifts may include nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and data-entry skills.
• Clear verbal communication and ability to follow procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers in Dayton, MN to be the first point of contact in emergencies. You will verify location, document details, and guide responders with concise questions and instructions.

Position requires a high school diploma, strong listening and typing skills, and clear communication. Training and certifications are provided; shifts may include nights and weekends.